Our blog | Blogads

Posts Tagged ‘FAIL’

#SUXORZ11 Recap: The Year in Social Media FAILs

by Nick Faber
Friday, February 11th, 2011


Social Media Week got a little rowdy last night, as a crowd of 150 gathered at the Gershwin Hotel to join our panelists in taking on the worst social media campaigns of the last year. If you weren’t able to be there, you can relive the night via the #SUXORZ11 tag.

Many thanks to Brian Clark, BL Ochman, Jessica Amason, and Brian Morrissey for lending their expertise and good humor, and to Social DJ Jon Accarrino for running A/V and keeping the crowd laughing. And of course, thanks to the audience, our Greek Chorus, who helped us pick our Grand SUXORZ.

Without further ado, here’s a recap of our nominees and winners — or rather, losers — by category.

This is where Internet memes go to die. These nominees took established memes and, rather than running with them, put them to sleep.
Winner: Cisco: Ted From Accounting
Perhaps an attempt to keep up with the Old Spice Guy, Cisco introduced us to Ted From Accounting. And who is he? Well, no one seemed to notice him, so we may never really know.

Runners Up:

When it comes to social media, some companies just don’t get it. This category recognizes such companies.
Denny's Twitter Menu-resized-600

Winner: Denny’s Twitter Fail
It’s great that Denny’s wants to connect with its customers on Twitter. Unfortunately, the Twitter handle they published in their menu was already taken by a man in Taiwan.

Runners up:

When given a chance, people are innately cruel. Here we looked at Social Media Meanness
Screen shot 2011-02-10 at 7.39.26 AM Winner: Price Chopper Tries to Get Customer Fired
In a bizarre incident in the Syracuse area, a representative from the grocery store Price Chopper contacted an tweeter’s boss to try to get him fired.

Runners up:

In our final round, we examined celebrities and pseudo-celebs getting all tangled up in the Social Web.
Winner: Digital Death
It seemed so noble. Celebrities would stop using twitter until their fans could raise a million dollars for AIDS in Africa. Only problem was no one really wanted them to come back.

Runners up:

In the final round, we pitted all four winners against each other, and in near-landslide fashion, Price Chopper took the Grand Suxor prize.

Perhaps the ultimate lesson of last night is this simple: be nice and don’t hurt people.

Lots of other practices in social media can get you in trouble — polluting the Tweet stream (Mercedes), taking yourself too seriously (Digital Death, Nestle), doing unviral videos (Dell, Cisco), letting people insert their words in your mouth (Dr. Pepper.)

But, at least in the wisdom of THIS crowd, no social media crime is worse than when a big company comes down on an individual.

Update: Jesse Stanchak gives a great blow by blow of the evening.

Our Tweets